It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
Attention! The right of withdrawal does not apply for products that you buy through this webshop and are made according to the specification you entered (custom-made products). The sale is hereby final after successful payment.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 euros per package including VAT, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us via firstname.lastname@example.org. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when you return it.
Do you want to exchange your product? That's no problem at all. You can contact email@example.com for this. However, you bear the costs for returning the product yourself.
I entered the wrong delivery address!
Accidentally provided the wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you.